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Transformation Challenges
These challenges are for you to learn the basic skills used in the digital transformation industry in Sri Lanka.
Telephone Skills for Customer Service
IT Enabled Services
Adopt a positive tone and learn how to provide sincere customer service through the phone
Advanced #1
Customer Service
IT Enabled Services
Understand and master the skills required to provide great customer service or the support you offer your customers
Advanced #4
Building Attention to Detail
IT Enabled Services
Attention to detail suggests an ability to maintain high accuracy and thoroughness when executing tasks. These skills are important for sustained productivity and efficiency and many companies include them as requirements for new employees.
Advanced #7
Email Writing for the Service Industry
IT Enabled Services
Learn the etiquette, style, and formats that are essential when writing emails that get results
Advanced #2
Problem Solving Skills
IT Enabled Services
Solving problems means making choices. Being in the IT industry, it is essential to upgrade your problem solving skills
Advanced #5
Communication on Chatbots
IT Enabled Services
Discover more about a computer program that simulates a natural human conversation and demands to be the new to communicate with customers
Advanced #3
Communication Skills for Customer Service
IT Enabled Services
Effective communication skills are highly important in a customer service environment. Learn the essentials of effective communication
Advanced #6